Common Questions


1. Are there any shows coming to my town?


2. When will you place tickets on sale for a show near me?


3. What does "All ticket packages in our inventory are currently reserved by other customers" mean?


4. Why didn't I get my confirmation E-mail?


5. Do you offer these packages for any show?


6. What if I change my mind and don't want my ticket package?


7. What if I can't go? Can I give my package to my friend to use?


8. Why can't I see the package pop up descriptions?


9. I've never used SLO VIP Services before. How do I purchase a Package?


10. My question is not here. How can I reach you?


11. What is the legal drinking age for the pre-show parties?


12. Where are the photos from my package?


13. When is my order filled? How are tickets assigned?


14. Will I be charged a fee if I am purchasing VIP packages using a credit card from outside the U.S.?


15. What is a promo code?


16. Why do I get a message that says "access limited to fan club members or American Express "Preferred Seating' cardmembers only"?


17. What is an SLO account?


18. Why don't I have any SLO account order history?


19. May I use my SLO acount personal password during a fan club presale or American Express presale?


20. I'm having trouble viewing this site.


21. What is Upgrade to VIP Package?


22. How do I get an Upgrade to VIP Package?


23. Are children allowed at the pre-show parties?


24. How long are packages available to purchase?


25. What is the difference between a GOLD Hot Seat and a SILVER Hot Seat?


26. What is a Hot SOUND Package?


27. What are "package elements"?


28. What shipping method is used when sending merchandise (FedEx, UPS, USPS, etc.)?


29. Do you accept phone or fax orders?


30. I can no longer attend the event. Can I receive a refund or can you sell my ticket/package to someone who wants to go?


31. I require special assistance (ADA, hard of hearing, etc.). Who can I contact before placing my order to ensure that I am accommodated?





 


1. Are there any shows coming to my town?


Please check back frequently. We add concert dates as soon as they are confirmed.


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2. When will you place tickets on sale for a show near me?


Please check back frequently! We update the site often.


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3. What does "All ticket packages in our inventory are currently reserved by other customers" mean?


There are a limited amount of packages available for each show. The inventory control checks are in place for your convenience so you don't get all the way through to the payment page and then find out there are no more packages available. If you receive this message, refresh your page and try again right away.


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4. Why didn't I get my confirmation E-mail?


Certain E-mail providers may be recognizing "new" mail from slotix.com as spam and putting your confirmation email in your spam folder. If you E-mail (customerservice@slotix.com), you will be able to receive E-mails from us since you initiated the communication. It is important to check your spam folder, because you may receive E-mail from us closer to the date of the show with important show day information.


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5. Do you offer these packages for any show?


The artists and events we offer, are listed on the home page at www.slotix.com


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6. What if I change my mind and don't want my ticket package?


Ticket packages are Non-refundable. Please refer to the Terms of Use for complete details.


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7. What if I can't go? Can I give my package to my friend to use?


Packages purchased through this site are non-transferable. Only the person listed as Attendee on the Order Page may use the packages. The reselling of packages is strictly prohibited and resold tickets will not be honored at the performance venue.


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8. Why can't I see the package pop up descriptions?


You may have a "Pop Up Blocker" on your computer. You will need to disable this in order to view the package descriptions.


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9. I've never used SLO VIP Services before. How do I purchase a Package?

PACKAGES ARE SOLD ONLINE ONLY, ON OUR WEBSITE, OR THROUGH AN AFFILIATE LINK. Please turn off all pop up blockers on your computer.

Please read the Terms of Use and FAQs. They should answer most questions you may have about ordering. Also, since you only have 10 minutes to place your order (for shows sold by us directly), if you read the Terms of Use beforehand, you will save yourself time during the actual order process.

Click on the tour you are interested from either the home or tours pages.

The "Itinerary" page (list of show dates) opens. Scroll to the show you are interested in. If the show's package is currently available, it will say Buy Now. If not, it will say Coming Soon, or will have a specific onsale date and time shown. Onsale times are shown in local time. Clicking through a 'Buy Now' link will bring you to the available Package Types for that show.

If that package is available, you will be able to enter the quantity you want and click Find.

The order page will appear. Complete the requested information fields, making sure that the person who is actually attending the show is named as Attendee. Packages are non-transferable.

After you've completed the payment page and clicked Buy (note: click the Buy button only once), please wait for the confirming page to appear. It will ask if you're sure about your order - if you've entered the correct number of packages, the correct show, etc. When you've clicked OK to that, please wait for the final Transaction confirmation.

Successful page to appear. It will have your customer order ID number and will tell you that confirmation email has been sent. We suggest you print the Transaction Successful page and save it.

Please make sure we are on your safe list (turn off the spam blocker) for email so you can receive your confirmation email or any follow up email we may send.
If at any point you receive an error message, please email us at customerservice@slotix.com. Whenever possible, please include a Screen Shot of the error.

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10. My question is not here. How can I reach you?

You can email us at customerservice@slotix.com.

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11. What is the legal drinking age for the pre-show parties?

In the U.S. the legal drinking age is 21 yrs old. There are some exceptions:

Massachusetts: Residents must be 21 yrs old. Out of state residents (except Rhode Island residents) must be at least 25 yrs old to drink and must show two forms of ID (photo ID and one other - a credit card is considered ID). Rhode Island residents must show 2 forms of ID if between 21 and 30 yrs of age; if over 30 yrs old, one valid photo ID is acceptable.

Canada: legal drinking age varies by province: In Alberta, Manitoba and Quebec the age is 18 yrs old. In British Columbia, New Brunswick, Newfoundland/Labrador, Northwest Territories, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan and Yukon the age is 19 yrs old.

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12. Where are the photos from my package?

There is usually a special photo gallery for each tour. The photos are available to view and print within a week of your show. If you need your gallery link again, please e-mail us at customerservice@slotix.com.

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13. When is my order filled? How are tickets assigned?

Tickets are allocated according to the time and day you placed your order. It doesn't matter if you're first or last in line on the day of the show. Your ticket locations are already pre-determined based on when you placed your order.


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14. Will I be charged a fee if I am purchasing VIP packages using a credit card from outside the U.S.?

Your credit card provider may charge an exchange rate conversion fee as our VIP packages are in U.S. dollars. Please check with your credit card provider for more information.


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15. What is a promo code?

A promo code is a series of letters or numbers that, if you have one, entitles you to a discount. If you do not have a promo code, leave that field blank. It is not a required field.


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16. Why do I get a message that says "access limited to fan club members or American Express "Preferred Seating' cardmembers only"?

The onsale date and time is the time our VIP packages go on sale to the public. Some of our tours offer an exclusive presale period to their fan club members, or to American Express 'Preferred Seating' cardmembers. In this instance, the presale period starts at the onsale date and time shown on the tour page. Usually the exclusive access period is 24 hours to 3 days. After the exclusive access period expires, anyone can purchase the VIP packages, pending availability. Our VIP packages will usually be on sale before regular ticket sales even if there is a fan club or American Express presale.


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17. What is MySLO?

A MySLO account is simply for your ease of completing your order, and a quick reference of your order history.


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18. Why don't I have a MySLO order history?

In order to have a MySLO order history, you need to have been logged into/or register with MySLO. You don't have to use your MySLO account every time you make a purchase. Your MySLO account is simply for your ease of completing your order, and a quick reference of your order history.


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19. May I use my MySLO personal password during a fan club presale or American Express presale?

The MySLO personal username and personal password is for your MySLO account. This helps "autofill" your order page information for your convenience.

If you are a member of the tour's fan club, contact the fan club for the special password. If you are a qualifying American Express 'Preferred Seating'cardmember, your 'passcode' is the customer service phone number on the back of your card. Contact us if you have any questions and to check if your card "qualifies."


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20. I'm having trouble viewing this site.

This site requires JavaScript.


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21. What is Upgrade to VIP Package?

If you already have a ticket to the show, and want to experience the VIP package, now you can!


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22. How do I get an Upgrade to VIP Package?

Check the tour itinerary to see if Package Upgrade is available for the show you want. Click on Upgrade next to that show, enter the quantity of packages you want, fill in your order information and purchase your upgrades! You must have a valid ticket for the show for each Upgrade you purchase. Approximately 5 days before your show date, we will email an itinerary with all your preshow details!


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23. Are children allowed at the pre-show parties?

Children under 1 year old are not allowed. Children over the age of 2 years old must purchase a package. Check the show date you are interested in to see if there are any other age restrictions.


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24. How long are packages available for purchase?

Package sales are available approximately 2-4 weeks before show date. Timing may vary by artist, venue, show and package type.


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25. What is the difference between a GOLD Hot Seat and a SILVER Hot Seat?

The difference between a GOLD Hot Seat and a SILVER Hot Seat is generally the ticket seat location and/or the elements of the package. Please read the package descriptions carefully before making your purchase as descriptions and package elements may vary by artist, city and date of the event.


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26. What is a Hot SOUND Package?

A Hot SOUND package includes an invitation to sound check for the specific event. Please read the package descriptions carefully before making your purchase as descriptions and package elements may vary by artist, city and date of the event.


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27. What are "package elements"?

"Package elements" are the components of the package. Please read the package descriptions carefully before making your purchase as descriptions and package elements may vary by artist, city and date of the event.


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28. What shipping method is used when sending merchandise (FedEx, UPS, USPS, etc.)?

Packages are usually shipped via a trackable method such as UPS or Fedex, but sometimes alternative carriers may be used.


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29. Do you accept phone or fax orders?

Currently orders for packages can only be placed online.


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30. I can no longer attend the event. Can I receive a refund or can you sell my ticket/package to someone who wants to go?

As agreed to in the purchase process, all packages including Hot Seat and Hot Sound packages are non transferable and non refundable.


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31. I require special assistance (ADA, hard of hearing, etc.). Who can I contact before placing my order to ensure that I am accommodated?

Should you need accessible seating, you may submit a request by calling a customer service representative, we will try to assist you with your request. Please note that accessible seating may not be available for all Hot Seat and Hot Sound packages, depending upon section locations of available packages.


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SLO

SLO is a boutique ticketing agency that provides unique fan experiences to concerts and events around the world. With an incomparable artist roster ranging from legends like The Rolling Stones, Paul McCartney, Bob Dylan and Celine Dion to some of today‚Äôs hottest acts such as Lady Gaga, Beyoncé, and Linkin Park, SLO is the industry leader in premium concert packages! Read More